GroundWork’s Privacy and Security Statement

Last modified: September, 2019

Summary:

This policy applies to existing customers, partners, and prospective customers of GroundWork Open Source anywhere in the world.

This policy describes how GroundWork collects and uses personal information to provide our services. This policy applies to all existing customers and partners of GroundWork Open Source software, and those who request information about our products and services.

This policy specifically applies to:

  • Customers: users who have an existing contract for GroundWork Open Source for services and support.
  • Partners: users who have an existing partnership agreement with GroundWork Open Source for services and support.
  • Prospective customers: users who have submitted a request for information from GroundWork Open Source for services and support.

The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.

GroundWork Open Source processes all personal information inside the United States. The data controller for the information you provide is:

GroundWork Open Source, Inc.
111 N. Market St., Suite 800
San Jose, CA 95113, USA

Questions, comments and complaints about GroundWork’s data practices can be submitted in writing to the Data Controller address listed above.

What do we collect:

What information does GroundWork Open Source collect for prospective customers and why is it collected?
For prospective customers, we collect your name, email address, phone number, and company name, and country. This information is only used to contact you regarding our products and services. All information is kept confidential and is not shared outside of GroundWork Open Source.

What information does GroundWork Open Source collect for existing customers and why is it collected?
For existing customers, we collect your name, email address, phone number, company name, organizational title, organizational role, mailing address, and country. This information is only used to contact you regarding your existing GroundWork Open Source contracts and regarding our products and services. All data is kept confidential. In some cases, customer information may be shared with GroundWork Open Source partners, but only when specifically agreed to by the customer.

How long do we retain this information?
For prospective customers, we maintain the information you provide until you provide feedback that you are no longer interested in receiving further information about GroundWork Open Source products and services, unless otherwise required by law.

For existing customers, we maintain the information you provide for as long as you maintain your customer contract with us, unless otherwise required by law.

For users in the EU, what legal grounds does GroundWork Open Source have for collecting this information?

GroundWork Open Source collects this information in order to provide services and support for existing and prospective customers, to comply with applicable laws, and for the purposes of GroundWork Open Sources’ legitimate interests.

Special Information for EU Users
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation(“GDPR”).

This section summarizes GroundWork Open Source’s grounds for processing personal information under the GDPR, and the rights of EU users as it relates to GroundWork Open Source’s handling of personal information.

EU User Rights
If you are a GroundWork Open Source customer, partner, or prospective customer in the EU, you have the following rights with respect to GroundWork Open Source’s handling of your personal information. To exercise these rights, please see below or submit your request to:
GroundWork Open Source, Inc.
111 N. Market St., Suite 800
San Jose, CA 95113, USA

Customers, partners, and prospective customers outside of the EU may also request explanation, correction, deletion, or copies of their personal data using this address:
GroundWork Open Source, Inc.
111 N. Market St., Suite 800
San Jose, CA 95113, USA

Explanation and copies of your data
You have the right to request an explanation of the information that GroundWork Open Source has collected and how GroundWork Open Source uses that data. Please contact your GroundWork representative via email or send notification to the address listed above.

Correction
If GroundWork Open Source has information about you that you believe is inaccurate, you have the right to request correction of your information. Please contact your GroundWork representative via email or send notification to the address listed above.

Deletion
If GroundWork Open Source has information about you that you would like to be deleted, or if you wish to no longer be contacted about GroundWork Open Source products and services, please contact your GroundWork representative via email or send notification to the address listed above.

The GDPR requires that companies processing the personal data of EU users do so on the basis of specific legal grounds. GroundWork Open Source processes the information of EU customers, partners, and prospective customers based on one or more of the grounds specified under the GDPR:

  • The processing is necessary to provide the services and features requested from GroundWork Open Source.
  • The processing is necessary for GroundWork Open Source’s legitimate interests.
  • The processing is necessary to fulfill GroundWork Open Source’s legal obligations.

Notice to California Residents

In response to a California law, we will automatically treat individuals with California addresses or telephone numbers (when disclosed to us) as if you requested us to not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with California privacy laws that apply to us.

Personal Data

GroundWork doesn’t sell your data to anyone for any purpose. Any personal data you share with us, such as your name, email, or phone number will be used only to send you information about our products. You can opt out of any communication from GroundWork whenever you want. We respect you, and we respect your privacy.

Opt-Out Procedures

You may always opt-out of receiving communications from us. To opt out of future communications from GroundWork Open Source, Inc., please email it@gwos.com or contact us at 1-866-899-4342 or 1-415-992-4500 Monday to Friday 9am to 5pm PST.

If you remove your information from our database it will no longer be used by us for secondary purposes, disclosed to third parties, or used by us or third parties to send promotional correspondence to you. You may remove your information by sending your request in writing via email to it@gwos.com.